Travel Advisory

Hurricane Irma Update

14th September 2017: 13:00

We are thankful to report that all of our team members in St Martin have now been contacted and are reported safe, we have also reached the majority of our team in the BVI.  We are experiencing ongoing challenges communications locally but can confirm security forces and humanitarian organisations are now on site assisting with evacuation and relief efforts and all of our customers have returned home. We’d like to thank our operational teams on the ground for the incredible work they are doing in very difficult conditions.  

For departures in the BVI and St Martin between now and October 31st 2017, please contact our holiday planners at 03303321172 or sales@sunsail.com for assistance with rearranging your charter.

Our base in the Bahamas is resuming normal operations. Our Antigua base is closed at this time of the year anyway, and as soon as the fleet arrives it will be operational, we are currently planning for departures from November 1st. Our locations in Belize, Grenada and St Lucia were unaffected and continue to operate charters normally.’

We are currently experiencing heavy call volumes, so we appreciate your patience as wait times may be high.

Click here to donate to our employee relief fund. The fund has been set up to help our team members directly affected by the recent Caribbean hurricanes, many of whom have suffered significant losses. 

For those of you who would like to support wider relief efforts, The Red Cross are taking donations.  

Thank you everyone for your continued support, prayers and offers to help with our recovery plans.

11th September 2017: 17:00

While we continue to assess the damage to our fleet and properties in the British Virgin Islands and St Martin, our first concern is the safety of our teams and customers. We continue to reach out to all of our team members and all of those reached are confirmed safe.

All of our customers have now been evacuated from Tortola and are returning home via Puerto Rico and Antigua. No customers were in St Martin.  Please note with major damage to cell phone towers and power outages communications remain difficult at this time, however the governments are now on site assisting with evacuation and relief efforts.

For departures in the BVI and St Martin between now and October 31st 2017, please contact our holiday planners at 03303321172 or sales@sunsail.com for assistance with rearranging your charter.

Our locations in Antigua and Bahamas have reported all team members safe and minimal impact to our properties.  Both bases will be resuming normal operations shortly.  Our locations in Grenada and St Lucia are unaffected and continue to operate charters normally.

Our Florida offices remain closed due to power outages caused by Hurricane Irma’s passage, but all of our team members are safe.  Due to precautions taken with our IT infrastructure prior to the arrival of Hurricane Irma you may experience issues with online booking over the next few days.  

We are currently experiencing heavy call volumes, so we appreciate your patience as wait times may be high.

Click here to donate to our employee relief fund. The fund has been set up to help our team members directly affected by the recent Caribbean hurricanes, many of whom have suffered significant losses. 

Thank you, everyone, for your continued support, prayers and offers to help with our recovery plans.

 

10th September 2017: 14:30

Thank you everyone for your continued support, prayers and offers to help with our recovery plans. 

The damage sustained at our locations in St Martin and British Virgin Islands is extensive, but our guests are safe and we continue to reach out to all of our team members. Our locations in Antigua and Bahamas have reported all team members safe and minimal impact to our properties.  Thankfully Hurricane Jose passed to the Northeast of our bases without further impact.  However with major damage to cell phone towers and power outages communications remain difficult at this time. Our locations in Grenada and St Lucia are unaffected and continue to operate charters normally.

While we continue to assess the damage to our fleet and properties, our first concern is the safety of our teams and customers. We have closed our Florida offices as Hurricane Irma continues to move North. Due to precautions taken with our IT infrastructure prior to the arrival of Hurricane Irma you may experience issues with online booking over the next few days.  

We are currently experiencing heavy call volumes, so we appreciate your patience as wait times may be high. 

Click here to donate to our employee relief fund. The fund has been set up to help our team members directly affected by the recent Caribbean hurricanes, many of whom have suffered significant losses. Thank you for your support.

8th September 2017: 11:00

Thank you everyone for your support, prayers and offers to help. The impact at our locations in the Caribbean is heartbreaking but our guests are safe and we continue to reach out to all of our team members. However with major damage to cell phone towers and power outages communications remain difficult at this time. We are in the process of assessing the damage to our fleet and properties, but with potential for Hurricane Jose to affect the region, our first concern is the safety of our teams and customers. We are also preparing our Bahamas and Florida locations as Hurricane Irma continues to move North. In response to your overwhelming offers of support, we are setting up a fund for our employees who have been affected and will share details shortly.

7th September 2017: 09:00

Our thoughts go out to all of those affected by Hurricane Irma. This is an unprecedented storm, and we are thankful for the planning and tremendous effort of our operations teams in multiple locations to secure our guests and team members, which is our highest priority. We have reports of extensive damage to our fleet and buildings and will be assessing the situation over the next 24 hours. We continue to monitor developments with the storm and as soon as we have more information we will make it available.

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